Managed Services
& Support

Cloud-based platforms that provide complete visibility and control over your entire router fleet. Monitor device status, configure settings, update firmware, and troubleshoot issues — all without site visits.

Router Management Portals

We work with leading RMS platforms including Teltonika RMS, which provides comprehensive management for Teltonika router fleets with real-time monitoring, remote access, bulk configuration, and automated alerts. Features include device dashboards showing connection status, signal strength, data usage, and uptime; remote WebUI access for configuration changes without VPN setup; firmware management with scheduled updates across device groups; alert rules for connectivity loss, high data usage, or signal degradation; and API integration for connecting to your existing systems.

SIM Management Portals

Centralised control over your entire SIM estate. Activate new SIMs, suspend inactive ones, monitor usage in real-time, and set spending controls. Key capabilities include real-time data usage tracking per SIM and aggregated, activate/suspend/resume SIMs instantly, usage alerts and automatic actions at thresholds, pooled data management across SIM groups, and detailed billing and usage reporting.

Unified IoT Dashboards

For deployments combining routers from multiple manufacturers or SIMs from different providers, we can implement unified monitoring dashboards that bring all your connectivity assets into a single view, simplifying operations and enabling faster issue resolution.

For mission-critical deployments, we offer around-the-clock monitoring with defined response SLAs. Our team proactively watches your connectivity infrastructure and responds to issues before they impact your operations.

Proactive Monitoring

Our monitoring service continuously tracks device connectivity status, signal quality trends, data usage patterns, and system health indicators. When anomalies are detected, such as a device going offline, signal degradation, or unusual traffic patterns, alerts are raised and investigation begins immediately.

Incident Response

When issues occur, our support team follows defined escalation procedures. First-line support handles common issues remotely, including router reboots, configuration adjustments, and SIM reprovisioning. For hardware failures or on-site requirements, we coordinate replacement or engineer dispatch.

Service Level Agreements

We offer tiered SLA options based on your requirements, from next-business-day response for non-critical deployments to four-hour response for mission-critical infrastructure. SLAs cover response time, resolution targets, and uptime commitments.

Reporting

Monthly service reports detail uptime statistics, incident summaries, usage trends, and recommendations for optimisation. We review these with you to ensure the service continues to meet your evolving needs.

Professional installation ensures your IoT connectivity is set up correctly from day one. Poor installation is a leading cause of ongoing issues — antenna placement, cable routing, configuration, and testing all impact long-term reliability.

Site Survey

Before installation, we assess the deployment environment to ensure optimal outcomes. This includes cellular coverage testing to identify best network options, antenna positioning assessment for optimal signal, power and cabling route planning, environmental considerations such as temperature, weatherproofing, and access, and documentation of site specifics for future reference.

Professional Installation

Our engineers handle complete physical installation including router mounting in appropriate enclosures or locations, external antenna installation with proper weatherproofing, cable runs with appropriate protection and labelling, power connections and backup power integration where required, and clean, professional finish meeting site standards.

Configuration & Commissioning

Every device is configured to your specifications and thoroughly tested before handover. This includes network configuration covering APN, failover settings, and VPN tunnels; security hardening including firewall rules, access controls, and firmware updates; integration testing with your backend systems and applications; performance validation with signal strength, throughput, and latency verification; and documentation of all settings and handover to your team or ongoing support.

Geographic Coverage

We provide installation services across the UK, with particular strength in the Midlands and surrounding regions. For large rollouts, we can coordinate nationwide deployment through our network of approved installation partners.

For larger deployments, we configure devices in advance at our facility so they arrive ready to install. This reduces on-site time, ensures consistency, and allows thorough testing before dispatch.

Device Staging

Routers are unpacked, updated to latest firmware, configured to your template, tested for functionality, and repacked with documentation. SIMs are activated, tested, and inserted. Antennas and accessories are bundled with the correct device.

Configuration Templates

We develop standardised configuration templates based on your requirements. These ensure consistency across your fleet, reduce configuration errors, and simplify future support. Templates cover network settings, security policies, monitoring integration, and custom requirements.

Asset Labelling & Documentation

Each device is labelled with asset tags, serial numbers, SIM ICCIDs, and other identifiers you specify. Detailed records are maintained in your chosen format, whether spreadsheet, asset management system, or our portal.

Logistics

Staged devices can be shipped directly to installation sites, your warehouse for distribution, or held for scheduled release. We coordinate with your rollout timeline to ensure devices arrive when needed.

Before deploying, get expert input on solution design. We help you select the right components, design network architecture, plan for scalability, and avoid common pitfalls that lead to problems later.

Solution Design

Working from your requirements, we design complete connectivity solutions covering device selection with routers, SIMs, and antennas matched to your application; network architecture including VPN topology, IP addressing, and failover strategy; coverage analysis for multi-site deployments; security design for access controls, encryption, and compliance; and scalability planning for phased rollouts and future growth.

Proof of Concept

For new applications or challenging environments, we can deploy a limited proof-of-concept to validate the solution before committing to full rollout. This reduces risk and builds confidence in the chosen approach.

Technology Selection

The IoT market offers countless options. We help you navigate choices between manufacturers, connectivity technologies (4G vs 5G, multi-network vs single), and service models, based on real-world experience with what works.

Documentation

Our consultancy deliverables include detailed design documents, bills of materials, network diagrams, and implementation guides — giving you full visibility into the proposed solution and confidence in the approach.